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10:30

Customeronline

Hi, I placed an order 3 days ago and it still shows as processing. Order #4829114:02

Hi! Let me look into that for you right away 😊14:03

I found your order. It looks like there was a small delay at our warehouse. I'm really sorry about that!14:04

I've just escalated it and your package will ship within the next 2 hours14:04

Oh wow that was fast! Thank you14:05

Will I get a tracking number?14:05

Absolutely! You'll receive a tracking link via email and SMS as soon as it ships14:06

And as a small apology for the wait, I've added a 15% discount code to your account for your next order: SORRY15 💛14:06

That's so nice of you! Honestly best support I've ever had14:07

You just made my day, thank you!! 🙌14:07

Happy to help! Don't hesitate to reach out if you need anything else 🤝14:08

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